Privacy policy

 

Privacy Policy

 

1. Introduction
   Welcome to Rauw. This Privacy Policy ("Policy") outlines how UNAVOUS LLP (hereinafter referred to as the “Company”, “We”, “Us”, or “Our”) collects, uses, processes, and protects the personal data of users (hereinafter referred to as “You” or “User”) who access our website, www.rauwtribe.com (the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. We are committed to ensuring that your privacy is protected in accordance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.

2. Information We Collect
To provide a seamless experience for our SaaS services and product deliveries, we collect the following categories of information:

Personal Identifiers: Name, age, gender, and contact details (email address and phone number).

Transactional Information: Billing address, shipping address, and payment-related details (processed securely via third-party gateways).

Business Details (Optional): Tax ID or GST number for business computing subscriptions.

Technical Data: IP address, browser type, device identifiers, and usage patterns (collected via cookies and analytics tools).

User Content: Feedback, support tickets, and communications sent to our customer care team.

3. Purpose of Data Processing
We process your personal data only for legitimate purposes, including:

Service Delivery: To manage your remote desktop subscriptions and process orders for physical products.

Personalization: To tailor the Platform content and offers to your preferences.

Communication: To send service-related updates, security alerts, and promotional offers (subject to your consent).

Compliance: To meet legal and regulatory obligations under Indian law.

Security: To detect and prevent fraudulent transactions or unauthorized access to our infrastructure.

4. Consent and Your Rights
Processing of personal data is based on your explicit consent, which is obtained at the time of registration or purchase.

Withdrawal of Consent: You may withdraw your consent at any time by emailing customer@rauwtribe.com. Please note that withdrawal may result in the termination of certain services.

Right to Access & Correction: You have the right to review, update, or correct inaccuracies in your personal data through your account settings.

Right to Erasure: You may request the deletion of your data, subject to legal retention requirements for tax and audit purposes.

5. Data Sharing and Disclosure
We do not sell or rent your personal data. We only share information with:

Service Providers: Third-party vendors who assist in payment processing (e.g., Shopify Payments), cloud hosting, and logistics for shipping.

Legal Authorities: When required by law, judicial order, or to protect the safety and rights of the Company and its Users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

6. Cookies and Tracking
The Platform uses cookies to enhance functionality:

Strictly Necessary: Required for logging in and cart functionality.

Analytical: Used to understand user behavior and improve Platform performance.

Targeting: Used to deliver relevant advertisements.
You can manage cookie preferences through your browser settings, though disabling them may affect Platform performance.

7. Data Security
We employ industry-standard security measures, including SSL encryption and secure server protocols, to protect your data. However, as no system is 100% secure, we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials.

8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws (e.g., maintaining financial records for 7 years).

9. External Links
Our Platform may contain links to third-party websites. UNAVOUS LLP is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.

10. Grievance Redressal Officer
In accordance with the Information Technology Act and the DPDP Act, any grievances regarding the processing of your data may be addressed to our Grievance Officer:

Name: Vaideki 

Designation: Grievance Redressal Officer

Address: 289, Fifth Floor, Pappammal Koil Street, Vaithikuppam, Puducherry – 605001

Email: customer@rauwtribe.com

Phone: +91 9789891381